Legal

Refund policy

Poly-Tech America's Merchandise Return Policy

1. Products cannot be returned after 60 days from the invoice date.
2. Custom-designed mounting solutions are non-returnable.
3. Custom orders and specialty-manufactured products are not eligible for return.
4. All returns require an approved Return Goods Authorization (RGA) number and form provided by Poly-Tech America. Credit will not be issued if the return process is not followed.
5. Returned items must be in new and unused condition to qualify for a refund.
6. Approved returns are subject to a 15% restocking fee.

To request an RGA, contact us.